Support
A real person answers.
Reso Audio is a one-person studio, so your email reaches the developer directly. Write any time and you will get a genuine reply, usually within a couple of business days.
Before you write
A few things that speed up a fix.
Your setup
Tell us the plug-in and version, your operating system, and the host (Logic, Live, Reaper, and so on). It saves a round trip.
What happened
A sentence on what you did, what you expected, and what you got. A screenshot or short screen recording helps a lot.
Your order, if paid
For license questions, include the email you bought with. The key is tied to your order, not to any account.
Common questions
Installing the plug-in
Each download includes a getting-started guide. In short: install, then rescan plug-ins in your host. See the documentation for the full walkthrough per format.
Lost your license key
Email us from your purchase address and we will resend it. Keys are offline and never expire, so a resend is all it takes.
Refunds
Every paid plug-in has a free, no-time-limit demo, so please try before you buy. Not happy? Email us within 14 days of your order for a full refund, no questions asked. Details: refund policy.
Students and educators
40 percent off, honor system.
Every paid plug-in has an educator price at 40 percent off the regular price, permanent and family-wide. It is a simple, trust-based step: fill in the short form, say where you study or teach, and we send a single-use code. We never ask you to prove enrollment.
Or email us directly: support@resoaudio.com